Front Line and E-Learning Programmes


Delivering Excellence for Front Line Staff

Supporting business growth through the delivery of process improvements and customer service excellence.


Time Management Masterclass

Improving time management practices and improving personal effectiveness.


Assertiveness Masterclass

Developing assertiveness in business and wider life situations.


Communication Skills

Communicate effectively in all situations.



Online learning provides a flexible addition to the way we can help support and inspire the development and effectiveness of everyone in your business.


Online Academy

As a member of the Academy you have access to all of the Management Direct online resources of the CMI (the world-leading professional body for leaders and managers).