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Applying a Balanced Scorecard Approach

Objectives

  • Strategic planning made easy
  • Getting the finances right
  • Customer relationship management
  • Continually improving your business processes
  • Unleashing the potential of your people

Course Description
The Balanced Scorecard provides a management framework that succinctly reflects how the organisation is progressing on a wide range of measures, including: customer satisfaction, quality of service and speed of delivery.

This course will take delegates step-by-step through the four key perspectives (of learning & continuous improvement, internal business processes, customers and financial measures) and show the process of creating a Balanced Scorecard. It will provide insight into its overall strategic aims and how to develop the ‘perspectives’ into measurable objectives. Examples and case studies are used to illustrate its practical application. 

Who Should Attend
Business owners, leaders and managers who want to develop their understanding of how to practically apply a Balanced Scorecard approach to strategic planning and implementation within their organisation.

Format
A mixture of lecture-style delivery, small group work, self-assessment, discussion and practical exercises 

Duration
1 day

Cost 
£299 + VAT


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