- To differentiate between assertive and non-assertive behaviours and identify their impacts.
- To choose appropriate communication techniques for different situations.
- Encourage other people to adopt open and assertive communication styles.
- Set personal goals for developing their communication skills.
Developing confidence and self-awareness to enable participants to use assertive communication skills in business and wider life situations.
Who Should Attend
People who need to enhance their effectiveness in interpersonal communications and encourage others to adopt a more open assertive communication style. The course is designed to support participants to explore and understand the issues around assertiveness and develop more confidence in their ability to manage challenging situations.
A mixture of small group work, self-assessment, discussion and role plays with feedback to practice key skills.
£149 + vat