Early Years take their management systems to the next level

early-years

Congratulations all our friends at early years who successfully achieved the internationally quality accreditation IS09001:2008 in recognition of the effectiveness of their management systems and processes.

The six month project was supported by our team of process improvement and ISO experts who helped early years identify opportunities to streamline their management systems and processes and enhance overall operational effectiveness.

Leadership and Management - John Moloney of Glanbia honoured...

July got off to a great start with the annual joint award for ‘outstanding achievement in business and industry’. The award is made in alternate years by the Institute of Consulting Northern Ireland and IMCA in the south. Previous recipients have included Senator George Mitchel, President McAleese and IFI’s Dennis Rooney.

This year’s IMCA award recognised the achievements of Glanbia plc in developing from its origins in the Irish co-operative movement to current strong positions in key food markets and sectors around the world. The IMCA’s medal award was presented on Tuesday, July 5th, 2011 to John Moloney in recognition of his role as Group Managing Director of Glanbia plc over the past ten years.
The Award is made for outstanding achievement in overcoming a challenge or taking advantage of an opportunity in business and industry (may include NGOs, healthcare, public sector or the arts).

joint

The criteria for selection comprise:
• demonstrable innovation in the nominee’s sector that led to increased profitability, productivity or new operating model
• demonstrable leadership by the nominee in an activity outside the nominee’s sector (e.g. voluntary work; philanthropy)
• meritorious services to business and industry generally (nationally or internationally)
• outstanding business growth
• proven entrepreneurship
• learning from failure

John (right) accepted the award on behalf of his team at Glanbia. Pictured on left is Martin Rice Chair Institute of Consulting in Northern Ireland alongside Tony O’Brien, President of IMCA.

Lexcel made easy...

Lexcel Consultants Ireland UK

Martin Rice, Next Level Impact, heads up a team of top-ranking Lexcel consultants.  He is a Lexcel consultant and assessor who has worked with a broad variety of law firms, ranging from top London firms to small regional partnerships.

Part 1 Martin introduces a 'new way of looking at things' and explains how to use Lexcel as a lever for culture change to take your firm to the next level of growth and development.

Part 2 Martin gives and overview of each section of Lexcel and facilitates a panel discussion that focuses on how to ensure effective implementation.

Part 3 Continues the panel discussion on the impact of Lexcel on client care, case and file management and why most firms might be closer to Lexcel implementation than they think. Martin gives a step-by-step guide to achieving Lexcel.

Melanie Norbury - Chief Operating Officer at Hempsons gives an overview of the standards of good practice that are essential for legal practices in today's marketplace.

AXA Direct Insurance take customer service to the next level

AXA Direct Insurance really take their customer service seriously – they’ve just completed the Delivering Excellence Programme with a 100% pass rate!  Sandra Lee (Programme Manager) comments:

“The team at AXA are passionately committed to putting their customers first and there were some really good examples of the levels of customer service excellence they’re developing that emerged during the course of the programme.  AXA don’t only take their customer service seriously, they’re pretty inspirational in their customer communications and marketing activity too… here’s a sample of the awesome stuff they’re doing to promote their iPhone app!”

Eligible candidates within the UK are currently able to access government funding for this programme.   It’s eligible for 100% funding which means it costs you and your employer absolutely nothing!  Contact our Programmes Director Fiona Rice fiona@nextlevelimpact.com for details!