UNLEASHING LEADERSHIP AND MANAGEMENT POTENTIAL AT ALL LEVELS
Firstsource (www.firstsource.com) is a global provider of outsourced solutions primarily for the telecommunications sector.
Firstsource in Northern Ireland were experiencing a period of massive growth and required the appropriate management structure and capabilities to deal with a workforce that had virtually doubled in size in just under two years. Senior management at Firstsource required a bespoke and tailored management development programme to be developed for them as senior management team and then cascaded throughout all levels of the workforce.
Our team developed four bespoke management development programmes and delivered these at each management level within the organisation.
The success of the programme led to increased leadership and management capabilities at all levels as well as overall operational performance within the business.