The dental practices that have been most successful in responding effectively to changing and challenging market conditions have demonstrated effective leaders across all levels of the organisation.
LEADERSHIP AT ALL LEVELS IS ESSENTIAL IN TODAY'S BUSINESS ENVIRONMENT
Leadership at all levels is characterised by individuals, not necessarily Practice Owners or Managers, taking lead roles and implementing innovative approaches that have helped to deliver improved business results.
We found the leadership roles undertaken by frontline staff at some of the dental practices we worked with recently particularly inspiring... what some of the teams have achieved has been awesome!
Dental nurses and administrative assistants took the lead roles in successfully delivering ‘improvement projects’ linked to cost saving initiatives, process improvements, increased customer satisfaction and the introduction of new services and products.
Check out the following podcast to get the 'insider secrets' from one of the practice owners who recently completed our Business+ programme!
Thanks to Claire McMullan from Dental 32 for sharing!